IT support can be an invaluable business function if you want to make the best of it.
At the same time, they will only be able to help ensure that the comms are done most effectively. You can get better at communicating with your IT support service in plenty of ways.
The following blog post will check out these in more detail.
Check the FAQ Page First
While you do not want to risk making the issue any worse than you need to, it will certainly be worth ensuring that you are checking the FAQ page as in many different situations, you will find that exactly the same issue has already been had before.
This way, you are not going to have to wait to have it solved, and you are also going to be able to free up some additional time to ensure that your IT support company can deal with the most pressing issues out there rather than anything and everything.
Provide As Much Information As Possible
The next step that you should certainly be taking on is to provide as much info as you possibly can. This way, your IT support company is not going to have to keep on going back to you time and time again to find out more.
Ultimately, you should try to make your points as clear and succinctly as possible. Of course, they may also want to come back to you at one point or another to clarify things, but this will certainly be a great starting point.
Take Screenshots Where Possible
They say that a picture speaks a thousand words, which will certainly be true for your IT support company. So, if you can take screenshots of the particular issue you are encountering, this will certainly be worthwhile. This way, you do not have to go through a long-winded explanation; they can see what is going on for themselves and have the very best chance of solving the problem.
If you cannot take screenshots on the computer itself, grab a phone and take pictures that can be emailed to the support person you are talking to, this also helps to make sure that everything is documented properly, for any future issues that might occur.
Of course, you will want to get your systems back up and running as soon as possible, but it is worth having a better understanding that there are some issues that simply cannot be dealt with all that quickly.
At the same time, you can also expect some reasonable updates to be provided regarding what is going on to ensure that the problems are solved sooner rather than later, ask for an estimated time, and then ask again once that time has passed rather than asking once an hour.
All of these are amongst the different means and methods that you have available when it comes to communicating better with IT support. Ultimately, you should ensure that they are all being taken into account to give you the type of success you want.